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On any equipment sent in for repair that is not equipment purchased from JT Computer Marketing or has been out of warranty, please call or fax our Customer Service Department to receive an RMA number. Please provide the following information when placing an order for repair.

Manufacturer, Model, Part Number, Description of Part, Quantity to be repaired, Purchase Order Number and Return Shipping Method. RMA number on container and / or reference number on the packing list, customer name, invoice number, and a brief description of the problem.

A. Expedite Repair Services
Expedite repair is available upon request. Expedite charges are as follows:
24-48 hours = 1 1/2 x List Repair Price
Exception: Monitors and Terminals with video problems can only be placed on a "Special" 72 hour Expedite, at above rate, due to burn in time requirements. Hard Disk Drives cannot be expedited.
B. NTF Charges (No Trouble Found)
Due to the extensive amount of testing required to diagnose whether a part is defective of not, normal repair rates will be charged on all NTF's, and if excessive, will notify and work with customer to correct.
C. Bench Charge
A minimum inspection and repair estimate charge of $60.00, plus return shipping charges, may be assessed if a repair is stopped or declined by the customer once work has begun.
D. Miscellaneous Parts
Do not send extra parts with items to be repaired unless necessary or specifically requested by JT Computer. We cannot guarantee the return of extra parts with items repaired. Unless our trained professional technical staff requests additional part other than those sent in for repair.
Please do not send in any other item.
E. Advanced Exchange
JT Computer Marketing, Inc. offers Advance Exchange on over 40 manufacturers of equipment. The following are the "general" terms and conditions of our Advanced Exchange program:
All exchanges will be billed at sales price and a refund issued upon receipt of acceptable defective part.
All defective parts must be returned within 10 days of receipt of good parts.
Parts returned for other than valid JT Computer warranty may be subject to a 20% restocking fee.
Defective parts received that are physically damaged or deemed non-repairable will be returned to the customer and exchange part will be billed at current sale price.

All shipping charges are for the account of the customer.

Call your Customer Service or Sales Representative for full details.

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